skip navigation

Do you like what the Mpls DID is doing? Have a question about our services? Want to share your MDID experience with us? 

We're always interested in hearing from Downtown Mpls businesses, residents, employees and visitors. Email us at [email protected] if you have comments, questions or feedback about MDID services.

Business Office

81 South 9th Street, Suite 260
Minneapolis, MN 55402
Main: 612.338.3807
Fax: 612.338.0634

Operations Center

917 5th Avenue South
Minneapolis, MN 55404
Main: 612.332.1113
Hotline: 612.332.1111

Pop-up Satellite Office

651 Nicollet Mall, #105
Minneapolis, MN 55402
Pop-up: 612.656.3840
Hotline: 612.332.1111

Management Team

Steve Cramer

President & CHIEF Executive OFFICER

Phone: 612.338.3807

Ann Moore


Phone: 612.656.3818

Jesse Osendorf

Director of Operations

Phone: 612.656.3823

Shane Zahn

Director of Safe Initiatives

Phone: (612) 673-5701

Mark Remme

Communications Manager

Phone: 612.656.3824

Jake Balistrieri

Public Space Operations Coordinator

Phone: 612.656.3812

Kathryn Reali

Chief Operating Officer

Phone: 612.656.3820

Lisa Middag

Director of Nicollet Activation

Phone: 612.656.3828

Ben Shardlow

Director of Urban Design

Phone: 612.656.3830

Kristi Haug

Manager of Stakeholder Operations

Phone: 612.656.3809

Betsy Dobel

Relationship Management

Phone: 612.656.3810

Juliet Farmer

Stakeholder Operations Coordinator

Phone: 612.656.3810

Anna Schmoll

Clean & Safe Ambassador Operations

Phone: 612.332.1113