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Do you like what the Mpls DID is doing? Have a question about our services? Want to share your MDID experience with us? 

We're always interested in hearing from Downtown Mpls businesses, residents, employees and visitors. Email us at if you have comments, questions or feedback about MDID services.

Business Office

81 South 9th Street, Suite 260
Minneapolis, MN 55402
Main: 612.338.3807
Fax: 612.338.0634

Operations Center

917 5th Avenue South
Minneapolis, MN 55404
Main: 612.332.1113
Hotline: 612.332.1111

Pop-up Satellite Office

651 Nicollet Mall, #105
Minneapolis, MN 55402
Pop-up: 612.656.3840
Hotline: 612.332.1111

Mpls Downtown Improvement District Staff

Steve Cramer

President & CHIEF Executive OFFICER

Phone: 612.338.3807

Ann Moore


Phone: 612.656.3818

Jesse Osendorf

Director of Operations

Phone: 612.656.3823

Shane Zahn

Director of Safe Initiatives

Phone: (612) 673-5701

Mark Remme

Communications Manager

Phone: 612.656.3824

Jake Balistrieri

Public Space Operations Coordinator

Phone: 612.656.3812

Kathryn Reali

Chief Operating Officer

Phone: 612.656.3820

Lisa Middag

Director of Nicollet Activation

Phone: 612.656.3828

Ben Shardlow

Director of Urban Design

Phone: 612.656.3830

Kristi Haug

Manager of Stakeholder Operations

Phone: 612.656.3809

Betsy Dobel

Relationship Management

Phone: 612.656.3810

Anna Schmoll

Clean & Safe Ambassador Operations

Phone: 612.332.1113